Our Services

We specialize in all aspects of Salesforce.com from lead collection to high-level opportunity management, providing the tools to manage sales, marketing, and customer service activities. Our salesforce.com certified consultants can improve your CRM implementation and end-user adoption rates to maximize the usage of systems you’ve invested in. We also custom-tailor your current system so that the applications can be seamlessly integrated into your company’s daily workflow for optimal performance.

With data segmented and coming from several sources, we have the resources and expertise to help you consolidate all of your customer data in one easily accessible place, without compromising the integrity of your existing enterprise systems. We can integrate the data to give you a full 360-degree view of your customers and their relationship with your organization. We can help you achieve tangible business results by unlocking the value of your customer information.

Leveraging the marketing automation functions of salesforce.com and other tools, we can help you create, execute, and track marketing campaigns, as well as measure campaign effectiveness through ROI analysis. With these tools, you can track marketing campaign spending and performance, and make smart decisions about where to make future investments for maximum impact.

Need your customers to get access to data within your system? At Eustace Consulting, we can assist in giving your customers and partners safe and secure access to your data, 24 hours a day and 7 days a week. Customers can use the self-service portals to safely retrieve data, receive case updates, search the database, and even interact with agents to exchange ideas and experiences.

Once we have your data properly housed in salesforce.com, we can create, run, or modify reports and dashboards on any of your data, no matter where it resides! We can prepare customized reports for users with different roles within your organization. Users can drill down and instantly perform deeper analyses to gain insight into critical areas, such as customer spending, sales growth, and marketing ROI, in addition to identifying potential problems or future opportunities.

Ranging from Apex triggers and Visual Force pages, all the way to custom .net web applications, Eustace Consulting provides custom development projects to allow your business to run effectively and efficiently.

We understand the importance of end-user training in maximizing system adoption rates. With more than 10 years of experience in delivering CRM solutions, we have the skills to provide training either in-person or over the web to all the end users. Once your system is up and running, we will customize the training based on how your organization will use the system.

Eustace Consulting has done more than 120 implementations of Salesforce.com. Being a premier partner and staffed with certified consultants, we have experience with bringing older CRM systems to salesforce including, but not limited to: Act, Goldmine, Saleslogix, Microsoft Dynamics, Sage, Filemaker Pro, LeadMaster, Access, Sugar CRM, Saleslogix and even homegrown CRM applications.

Along with implementing new salesforce solutions, we also have the know-how and experience to improve your current implementation. From best practices and reporting to custom development and training, we can improve your salesforce system and get what you are looking for – higher adoption rates.

Instead of investing money into using Exchange servers, we can move all of your email and calendaring into the cloud. We have a partnership with Google Apps for business which makes email storage easier and more cost-effective than using server-based programs. Instead of having exchange servers to maintain and replace, your email is charged at an affordable a fixed rate while being able to be accessed from any mobile device, computer or laptop. We will also take care of all of the Exchange/email migration and calendaring to Google Apps. No servers to maintain means no email downtime.

Using box.net, we can eliminate the need for antiquated servers and server maintenance by helping you move your entire business into using cloud-based storage, which is more reliable and consistently-priced. Not only is cloud file storage, like box.net more reasonably priced than hardware servers, but they’re able to be accessed outside of your network without additional fee or headache. No need to worry about backups, maintenance, or server upgrades.