Working closely with Shoretelsky, our previous blog post detailed us implementing a custom salesforce knowledge solution.
We recently completed another project with Shoretelsky, the ability for users to see up-to-the-minute statistics on uptime, case resolution, case statistics and call metrics.
You can see the site here: target=”_blank”>http://trust.shoretelsky.com
Similar to the Knowledge solution, this is written 100% in visualforce and Apex. We have many triggers to calculate, sum the data, and display it in an easy-to-read format for end users.
Interested in having salesforce data pushed to the web from salesforce for up-to-the minute statistics? Contact Us!
Interested in Eustace Consulting helping you with your Trust Site? Contact Us.[raw][contact-form subject=”Eustace Consulting Case Study: Shoretel Sky Trust Site Powered by Salesforce Support Data” to=”chris@www.eustaceconsulting.com”] [contact-field label=”First Name” type=”name” required=”true” /] [contact-field label=”Last Name” type=”name” required=”true” /] [contact-field label=”Email (will stay private)” type=”text” required=”true” /] [contact-field label=”Company” type=”text” required=”true” /] [contact-field label=”Phone” type=”text” /] [/contact-form][/raw]
