Case Study: Custom Salesforce Knowledge with Visualforce | ShoreTel Sky

By May 31, 2013Blog

Hosted VoIP | Business Phone System | Cloud PBX Service | ShoreTel Sky

We’re proud to announce our latest project for ShoreTel Sky!

Problem:

ShoreTel Sky, a leading hosted PBX system, wanted their new support website to be built on top of Salesforce Knowledge using a custom design. Their designer had mocked up CSS and HTML to provide the same look and feel of the rest of their site.
ShoreTel Sky needed an expert with deep Visualforce Page experience to help translate their HTML/CSS comps into a living and dynamic website integrated into Salesforce.com

Solution:

Working closely with ShoreTel Sky, we were able to implement their custom KnowledgeBase Layout, using standard salesforce functionality (and some custom, too!) in under a week!
This included creating a custom site template from the provided CSS and HTML, Apex Classes, implementing global search, Visualforce Pages for each article type in the Knowledgebase, and custom controllers and extensions for each of the pages, to allow each page to function as desired.

By saving templates of the Visualforce pages, and making the code modular, we kept the flexibility to quickly respond to end user testing and give quick resolution to any changes or tweaks.

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You can visit the site here: http://support.shoretelsky.com

 If you’re interested in Eustace Consulting helping you with Salesforce Knowledge, Contact Us.