Single & Mass Text messaging through salesforce and the Zipwhip API

By November 11, 2018Blog

In this example what we’re highlighting is the ability to send text messages directly through the salesforce interface leveraging the ZipWhip service through their API backend.

Problem:  The problem we are attempting to solve here is that one of our clients found it cumbersome to jump between multiple applications (the Zipwhip client and salesforce.com).  The client spends 90% of their day in salesforce.com and wanted to be able to continue to stay within that interface, while unleashing the power of text messaging.

Solution:  Using Lightning Component Development, we developed a clean, user-friendly interface to allow users to send text messages directly to leads or contacts using a familiar interface.  Secondly, we developed the ability to send mass text messaging leveraging templates.  The benefit of these mass text messages is the ability to pull in personalization or any information contained within your salesforce.com org.

 

Have a watch below to see it in action, and as always, fill out the form to your right if you’d like to find out more about us helping you with your technology needs.